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Customer Testimonials

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Rates from 29.7% APR
40.9% Representative APR -
Subject to status and affordability

Welcome to the Go Car Credit Customer Testimonials

We take great pride in making car ownership dreams come true. This page is dedicated to the voices of our satisfied customers who have journeyed with us through their car finance process.

Each testimonial is a story of success and satisfaction, showcasing how our dedicated team has provided support, clarity, and exceptional service every step of the way.

To thank our customers who shared their stories with us, we have sent them an e-gift voucher to enjoy.

Read on to see how we’ve helped our customers drive off with a smile.

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Representative example – Total amount of credit £9,000, annual interest rate 21.75% (fixed), charge for credit £10,092.32 (£9,787.32 interest, £295 admin fee and £10 option to purchase fee), total amount payable £19,092.32. Loan term of 60 monthly instalments, 59 payments of £318.04 and 1 final instalment of £328.04. 40.9% Representative APR – Subject to status and affordability

Bradley's Car Finance Story

Person Standing Next to Car at Night

Initial Impressions:

What made you choose our car finance service over others?

I was browsing a few different car finance websites – Go Car’s website was easy to navigate and work out what I needed to do.

Ease of Process:

How would you describe the application and approval process with us? Did anything stand out to you about this process?

The application process was really easy. Uploading documents was easy too. I was kept up to date all the time with emails. Really good quality service. It felt like the staff there actually ‘wanted’ to help and get the sale rather than the basic level of customer service.

Customer Service:

Can you share a moment where our team went above and beyond for you?

Choosing a car was difficult for me as I was torn between which cars to get. However, any time I came to the agent with a question I’d get either a call back within 2 hours or an email within 1. He was really helpful, made the decision to go with Go Car Credit really easy.

Benefits and Features:

What feature(s) of our car finance service did you find most beneficial?

On my first car with Go Car Credit they added a payment reminder system. This allowed me to continue on time payments and re finance 18 months later without the security!

Outcome and Satisfaction:

How has our car finance service impacted your car ownership experience?

Not much after sales car, but to be fair, there really isn’t much to help with. Experience once I had the car isn’t much different to previous lenders I have used in the past.

Personal Touch:

Is there a personal story you’d like to share about your journey with us?

Go Car Credit staff are really friendly and have empathy. I did call once or twice for advice or a question on something. Sometimes I wouldn’t be able to reach my rep as he was busy, the other staff didn’t say ‘call back’ they actually helped. What a great team.

Recommendation:

Would you recommend our service to others, and if so, why?

Yes I would. I did actually, to my mum! Go Car are very easy to talk to and like I said above actually ‘want’ to help rather than have to because they are paid to.

Improvements:

Is there anything we can improve on to make our service even better for you in the future?

Not at all, very happy with the service I received.

Overall Experience:

In a few sentences, how would you summarise your overall experience with our car finance service?

Easy, quick and simple. No need to go anywhere else. Go Car are fantastic and punctual. Everything they said they will do, they did. Can’t ask for much more can you?

Michael's Car Finance Story

Person Standing Next to Car

Initial Impressions:

What made you choose our car finance service over others?

I liked how quick you responded for my request to get a car on finance.

Ease of Process:

How would you describe the application and approval process with us? Did anything stand out to you about this process?

I found the process very easy and organised and stressless.

Customer Service:

Can you share a moment where our team went above and beyond for you?

One of the customer services advisors was very helpful and made me feel reassured. She also dealt with situation expediently.

Benefits and Features:

What feature(s) of our car finance service did you find most beneficial?

The speed and the efficiency of your service.

Outcome and Satisfaction:

How has our car finance service impacted your car ownership experience?

It’s made me become a proud owner of a motor vehicle and this is my second car that I have financed with you.

Personal Touch:

Is there a personal story you’d like to share about your journey with us?

I really wanted this car and I didn’t want the opportunity of it going to another customer and the speed that the deal was made was awesome, I’m so happy with my purchase.

Recommendation:

Would you recommend our service to others, and if so, why?

I would definitely recommend go car credit, based on the speed at which I was able to get my car as I really needed a car.

Improvements:

Is there anything we can improve on to make our service even better for you in the future?

The service is amazing the only thing you can improve on is have more car dealerships on your list of approved dealers.

Overall Experience:

In a few sentences, how would you summarise your overall experience with our car finance service?

As this is the second time using your service, there is a good reason why I used this service again. The speed and efficiency of your service and also the fact that my first car had no problems with my finance and I never missed a payment. The overall service is second to none. I’m truly a happy customer.

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